Best Business VoIP Providers

These VoIP providers will keep your business connected―whether you’re in the office or not.
RingCentral: Best apps and integrations
Starting at $29.99/user/mo.
Pro Bullet Over 100 app integrations
Pro Bullet Variety of plans and pricing
Con Bullet Expensive pricing for single users
Nextiva: Best for sales and call centers
Starting at $19.95/mo.
Pro Bullet Popular CRM integrations
Pro Bullet Robust sales features
Con Bullet Limited integrations on cheaper plans
Ooma: Best for analog systems
Starting at $19.95/mo.
Pro Bullet Robust desk phones and hardware
Pro Bullet Build-your-own-system offer
Con Bullet Few plan choices
Grasshopper: Best supplemental system
Starting at $26.00/mo.
Pro Bullet Supplement to existing phone systems
Pro Bullet VoIP features for your current phones
Con Bullet Higher starting prices
Phone.com: Best for cheap plans
Starting at $9.99/mo.
Pro Bullet Low starting prices
Pro Bullet Many plan choices
Con Bullet Limited features on cheap plans

Telephones might not be the most glamorous business equipment out there, but many businesses depend on them. Unfortunately, many of those businesses struggle to get by with outdated phone systems. They juggle numbers for landlines and cell phones, often overpaying for low-quality sound on their calls.

Fortunately, we have an alternative. With VoIP (Voice over Internet Protocol), you can get features like HD voice quality, virtual receptionists, and seamless call routing―often at a lower price than many traditional phone providers. In other words, you can bring your phone calls into the 21st century.

Ready to get VoIP for your business? We’ve rounded up 10 of the best VoIP providers out there. We’ll tell you what sets them apart and help you decide whether or not they’re right for you.

RingCentral: Best for apps and integrations

RingCentral logo
4.5 out of 5 stars
4.5
RingCentral
RingCentral plays nicely with lots of business software, maximizing your efficiency.

Price: Starting at $29.99/user/mo.

Pros
  • Over 100 app integrations
  • Variety of plans and pricing
Cons
  • Expensive pricing for single users

For most businesses, phone calls are a means to an end. You make calls so you can do something else―whether that’s getting an answer you need, selling a product, or making new connections. And thanks to RingCentral’s plentiful integrations, you can easily get and track results from phone calls.

For most businesses, phone calls are a means to an end. You make calls so you can do something else―whether that’s getting an answer you need, selling a product, or making new connections. And thanks to RingCentral’s plentiful integrations, you can easily get and track results from phone calls.

Nextiva: Best for sales and call centers

Nextiva logo
4 out of 5 stars
4
Nextiva
Nextiva has everything you need to convert your sales team to VoIP.

Price: Starting at $19.95/mo.

Pros
  • Popular CRM integrations
  • Robust sales features
Cons
  • Limited integrations on cheaper plans

If you have a sales team or a large call center, you need more than just basic VoIP features. You also need strong features for routing calls, training salespeople, and tracking customer journeys. Fortunately, Nextiva gives you all that. It’s got all the bells and whistles for building a solid call center.

Nextiva also integrates with plenty of popular sales software―Hubspot, Salesforce, and Zendesk, to name just a few (but not quite as many as RingCentral). You’ll have no problem getting it to work with all the most popular CRM (customer relationship management) software, plus some other handy tools like Google Contacts and Microsoft Outlook.


Keep in mind, you will have to pay more to get certain integrations (Oracle Sales Cloud, for example, works only with the higher-tier plan). But if you want to bring your sales team to the digital age, Nextiva has you covered.

Ooma: Best for analog phone systems

4 out of 5 stars
4
Ooma
Ooma offers a variety of hardware to meet your business VoIP needs.

Price: Starting at $19.95/mo.

Pros
  • Robust desk phones and hardware
  • Build-your-own-system offer
Cons
  • Few plan choices

For some businesses, freedom from traditional desk phones is a big part of VoIP’s appeal. But what if you prefer the feel of a desk phone―maybe because you’re juggling so many lines or simply because you like to keep work and personal life separate? Then Ooma might be the VoIP provider for you.

Sure, Ooma’s VoIP service will work with your cell phone or your desktop. But unlike many VoIP providers, Ooma also emphasizes its own hardware. It offers everything from desk phones to conference phones to a VoIP adapter for your existing analog phones. You can build a system that meets your needs (and you can get a free phone with its Office plan).

So no, Ooma doesn’t have all the plan tiers that other VoIP providers have. But its robust support for analog phones still makes it a great provider for many businesses.

Grasshopper: Best supplement to your existing phone system

Grasshopper logo
3.5 out of 5 stars
3.5
Grasshopper
Grasshopper’s incoming call features work with your existing phone system.

Price: Starting at $26.00/mo.

Pros
  • VoIP features for your current phones
  • Supplement to existing phone systems
Cons
  • Higher starting prices

What if you want all the advantages of VoIP, but you don’t want to give up on your existing phone system (including your current phone provider)? Then a supplemental VoIP system with Grasshopper might be just the thing.

Grasshopper’s plans give you the VoIP essentials, such as custom greetings, a virtual receptionist, and business texting. But it doesn’t replace your existing phone system entirely. In fact, while Grasshopper will handle your calls, it won’t actually make or receive them―your phone provider will. Not that you’ll be able to tell. Grasshopper should work as a seamless supplement, giving you new features on your current system.

So if you were hoping to dump your phone provider altogether, then Grasshopper probably isn’t the best VoIP provider for you. But if you like your phone provider and your current system, then you’ll love the extra features Grasshopper can provide.

Phone.com: Best for cheap plans

phone dot com logo
3.5 out of 5 stars
3.5
8x8
Phone.com has the lowest starting price of any VoIP provider on this list.

Price: Starting at $9.99/mo.

Pros
  • Low starting prices
  • Many plan choices
Cons
  • Limited features on cheap plans

Phone.com has one clear advantage over any other VoIP provider on this list: a stunningly low starting price. Its plans start as low as $9.99 a month when you choose annual billing―about half of what any other VoIP company offers.

Now, that ultracheap plan won’t work for all businesses. It gets you 300 monthly minutes, one phone number, and 5,000 text messages. Some businesses will need more. Fortunately, Phone.com has a variety of plan tiers (with both limited and unlimited minutes), so you have good odds of finding a VoIP plan that works for your needs.

And if you don’t need many minutes or many fancy features, then you’ll love Phone.com’s affordable plans. It offers a great way to get VoIP without paying for extras you don’t need.

What is business VoIP?

VoIP stands for voice over internet protocol―but that doesn’t mean much to most people.

Put simply, VoIP lets you make phone calls over the internet. So instead of making calls over telephone lines (like people have been doing for the past 100 years), you’re using the power of the internet to transmit your voice data.

That doesn’t mean you have to use a special phone, though. Yes, you can get phone hardware that’s been specifically designed for VoIP. But you can also use your cell phone or a traditional phone with a VoIP adapter.

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Calling non-VoIP lines

Don’t worry―you won’t have any problems calling people and businesses who don’t use VoIP. Your VoIP service will simply convert the digital phone signal into an analog phone signal. Easy peasy.

But why choose VoIP over traditional phone lines? Well, VoIP has some advantages, like cheaper long-distance calls and better sound quality. It also comes with loads of features, ranging from virtual receptionists (called auto attendants in VoIP-speak) to video conferencing to virtual phone numbers to Find Me/Follow Me (a service that routes calls to your devices based on your specific preferences).

Plus, you’ll get all the usual things you’d expect from a business phone system, like call forwarding, caller ID, hold music, and more.

That’s not to say VoIP is a perfect solution for every business. Unlike traditional landlines, VoIP requires both power and internet to work. So if you have frequent internet outages or you need the most reliable connection possible, VoIP might not be right for you.

But for most businesses, the future is here―and it’s VoIP.

How to choose the right business VoIP provider and plan

You have a lot of VoIP providers to choose from. To find the right fit for your business, you need to consider a few things:

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Features you want

What essential features or extras do you need?

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Numbers of users

How many people will use your VoIP system?

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Expected usage

How many and what types of calls will you make?

Features

How you plan to use your VoIP will inform what kinds of features you need. If you just want a straight-up replacement for your old phone system (just with better sound quality), you may not need much more than call waiting and hold music. If, on the other hand, you want to wow your customers with your fancy phone system, you might want features like a virtual receptionist or custom greetings.

Not all VoIP providers offer the same features. Even providers that do have the same features may charge differently for them. So as you evaluate providers and plans, look to see if the features you want are included―or how much they’ll cost you if they’re not.

Number of users

As with any phone system, you need to consider how many people will actively use your VoIP system. Keep in mind that most VoIP providers charge per user per month, so the number of users you have will play a key role in how much you’ll pay.

Plus, the number of users you have will affect everything from the number of minutes you need (more on that in a second) to the number of lines your system can juggle at once to the number of voice mailboxes you want. And depending on how your users work together, you may also want to look for features like calling groups to make sure phone calls go to the right people.

Expected usage

Many VoIP providers let you make both phone and video calls―but the features for each will vary. So if you plan to make lots of video calls, you might want to look for a provider that offers HD video conferencing. But if you’re mostly making voice calls to other countries, you’ll want a provider that offers free international calling.

Likewise, think about the number and length of the calls you plan to make. Do you spend all day on the phone? Then you might want a provider who offers unlimited calling. Do you make only a short call or two each day? Then you can probably get away with a cheaper plan that has limited minutes.

Recap: What is the best VoIP provider?

The right VoIP provider for your business will depend on your unique needs and usage. All of the providers on this list have a lot to offer, so choose the one that best fits your business’s situation.

Best apps and integrations
RingCentral
4.5 out of 5 stars
4.5
Starting at
$29.99/mo.
  • Icon Pros  Dark
    Over 100 app integrations
  • Icon Pros  Dark
    Variety of plans and pricing
  • Icon Cons  Dark
    Expensive pricing for single users
Best for sales & call centers
Nextiva logo
Nextiva
4 out of 5 stars
4
Starting at
$19.95/mo.
  • Icon Pros  Dark
    Popular CRM integrations
  • Icon Pros  Dark
    Robust sales features
  • Icon Pros  Dark
    Limited integrations on cheaper plans
Best for analog phones
Ooma
3.5 out of 5 stars
3.5
Starting at
$19.95/mo.
  • Icon Pros  Dark
    Robust desk phones and hardware
  • Icon Pros  Dark
    Build-your-own-system offer
  • Icon Cons  Dark
    Few plan choices
Best supplemental system
Grasshopper logo
Grasshopper
3.5 out of 5 stars
3.5
Starting at
$26.00/mo.
  • Icon Pros  Dark
    Supplement to existing phone systems
  • Icon Pros  Dark
    VoIP features for your current phones
  • Icon Cons  Dark
    Higher starting prices
Best for cheap phone plans
Phone.com
3 out of 5 stars
3
Starting at
$9.99/mo.
  • Icon Pros  Dark
    Low starting prices
  • Icon Pros  Dark
    Many plan choices
  • Icon Cons  Dark
    Limited features on cheap plans